Free Shipping & Insurance on Every Order | Eleganza

Free Shipping & Insurance on Every Order | Eleganza

At Eleganza, we are committed to providing a seamless shopping experience for our valued customers. Enjoy free shipping and comprehensive insurance on every order with in the USA continental 48 States, ensuring your exquisite Carrara marble sculptures arrive safely and securely. Our dedication to quality and customer satisfaction extends beyond our products, giving you peace of mind with every purchase. Shop with confidence, knowing that your investment in timeless art is protected from our hands to yours.

10-Day Return Policy | Eleganza

At Eleganza, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, you may return your item(s) within 10 days of receipt for a full refund or exchange. Please note the following conditions for our return policy:

1. Return Window: Returns must be initiated within 10 days of receiving your order.
2. Condition: Items must be returned in their original condition, unused, and with all original packaging and documentation.
3. Authorization: Prior to returning any item, please contact our customer service team to obtain a Return Authorization Number (RAN).
4. Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
5. Insurance: We recommend insuring the return shipment for its full value to protect against loss or damage.
6. Processing Time: Once we receive and inspect the returned item, we will process your refund or exchange within 3-5 business days.
7. Exclusions: Custom or personalized items are not eligible for return unless they arrive damaged or defective.

To initiate a return, please contact our customer service team at [insert contact information]. We are here to assist you and ensure your experience with Eleganza is exceptional.

International Shipping & Return Policy | Eleganza

At Eleganza, we are delighted to offer international shipping to our valued customers around the globe. Please review the following policies regarding international orders:

1. International Shipping: We ship worldwide, delivering our exquisite sculptures to your doorstep with the utmost care.
2. Final Sale: All international orders are final. Due to the complexities of international logistics, we cannot accept returns or exchanges on any international orders.
3. No Returns: Once your order is placed and shipped, it cannot be returned. Please ensure all details and specifications are correct before completing your purchase.
4. Duties and Taxes: Any applicable duties, taxes, or customs fees are the responsibility of the customer and are not included in the purchase price or shipping cost.
5. Shipping Insurance: We provide shipping insurance on all international orders to protect your purchase against loss or damage during transit.
6. Customer Support: Our customer service team is available to assist with any questions or concerns you may have prior to placing your order.

Thank you for choosing Eleganza. We are committed to providing you with exceptional products and service, ensuring your experience with our brand is nothing short of excellent.